Return & Exchange

Our Policy

We offer 100% satisfaction guarantee on all our cartridges and supplies.

Every Product Is Backed by a 30-Day 100% Money-Back Guarantee

We want you to be 100% satisfied with every product you order. We guarantee that all products will be shipped to you free of defects in material and workmanship.

Should you receive material that exhibits defects in material or workmanship, We will provide a full refund or no-cost replacement if you notify us in writing within 30 days from the date you received your order.

Please open each shipment promptly so that any problems can be resolved within the 30-day guarantee.

You need an RMA Number

All product returns must obtain return material authorization (RMA) number. Packages returned without authorization will not be processed and will be returned to the sender.

Getting your RMA Number

To obtain your RMA, please contact our customer service at: cs@budget-inks.com or call us toll free during our business hours: Monday – Friday 8:00am – 4:30pm EST

Defective Cartridges:

All defective cartridges that are returned to us as defective are subject to inspection. If we determine the cartridge is not defective, the customer will incur a restocking fee. Please review our trouble shooting procedures before determining if your cartridge is defective.

Unopened Cartridges:

All unopened cartridges returned for a refund will be refunded if received in proper condition.

Restocking & Cancellation Fee:

Restocking and cancellation fees are charged depending if the cartridges were improperly packaged and/or damaged in shipping. The restocking & cancellation fees ensure that some of the processing costs associated with shipping and processing your orders are covered, i.e. credit card fees and handling charges.

A 25% restocking and cancellation fee could apply to packages that are returned for, but not limited to, the following reasons:

Customer cancels order
Customer changed order after placing order
Customer ordered the wrong color cartridges and does not want to replace them with the correct ones and is requesting a refund
Costs associated with shipping and handling

Return or Exchange Process:

If you want to exchange or return your cartridges or supplies for any reason please follow the procedure below:  

Step 1: Email first customer at cs@budget-inks.com and state reason for return or exchange. Customer service will send to you an approved return authorization number.

Step 2: From receipt of your return authorization number, properly pack and ship your items back.

Step 3: Upon receipt of your package we will inspect the product and issue a credit as required.

Please Note:

If found defective, replacement inks will be shipped UPS ground at no charge, if customer deems it necessary to ship faster than UPS ground the customer will cover all shipping expenses.

Please allow 5-10 business days for standard refund or replacement to be processed.

If you are returning a product to us, please take care in re-boxing your cartridges and supplies. Damaged products due to improperly repackaging will not be refunded.

For all returns please use the following address:

SAM*INK / Budget Inks
4756 W. Bancroft
Toledo, Ohio 43615
Attn: RMA (use number provided)